Graham Moir Associates Limited collects data from clients to contact them by phone, email or letter in relation to projects that we have been asked to quote on or to progress plans for.
This data is securely stored on our work computers as well as on our email accounts. All of these are secure and used to successfully fulfil the service requested from the customer/client.
As part of our collecting, updating and managing our client’s personal information, we may process a minimal amount of your personal data to occasionally contact you about updates to our business
Graham Moir Associates Limited is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously and if you want to object please follow the correct procedures in place below.
1. The Data Controller
Graham Moir Associates Limited is the data controller. Graham Moir Associates is based at The Hive Business Centre, 6 Beaufighter Road, Weston-super-Mare, BS24 8EE and is contactable via telephone (01934 644418) or via email at firstname.lastname@example.org or email@example.com Graham Moir and Mike Tremlett have been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.
2. Processing of Personal Data
We only process the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA).
The personal data we process may include your name, email address, home address and telephone number.
We only process personal data relating to the customer/client in order to fulfil the service requested.
3. How we collect your Personal Data
We collect your information via telephone or email
4. The legal basis for processing personal data
Legitimate Interest is the legal basis we use to process your data while you enquire and are a customer in order to provide the most efficient and user friendly service as possible
5. Appropriate safeguards to ensure personal data is kept secure
The protection of your data is paramount to Graham Moir Associates Limited. We understand the potential distress and concern which may occur if your personal data is misused. Data can only be accessed by Graham Moir and Mike Tremlett through password protected systems
6. Is any data stored or handled outside of the EEA (European Economic Area)?
No, your personal and business data is stored within the EU.
7. Special categories of personal data
We do not process personal data relating to children or the special categories defined by the GDPR. The only personal data we collect is your name, email address, telephone number and your address. This makes the personal data we hold fall into a low risk category.
8. Sharing of personal data
We will, when relevant to your project, use your details to contact other external consultants to enable them to provide you with direct fee quotes for their services in relation to your project
9. Profiling of personal data
Graham Moir Associates Limited does not use your data for data profiling purposes such as DNA profiling, Forensic profiling, Offender profiling, Racial profiling, Sexual orientation profiling or Geographical profiling.
We only use the personal data we collect and process for the purpose of providing the service requested.
10. How long do we hold personal data?
Personal data is held for 10 years but only in relation to the works relevant to your property.
11. What happens to my personal data if I Enquire about a service you offer?
By emailing us directly, writing to us or speaking to us via the telephone, we will collect the minimum personal data required to ensure your enquiry will be correctly dealt with. This may include your full name, email address, telephone number and address when possible. This information is stored internally and is for Graham Moir Associates Limited use only and will not be passed on to any third parties. Please refer to point 17 to see your rights as an individual.
13. Your rights as an individual
It is important that you understand what your rights are as an individual.
· Right to Erasure.
· Right to request rectification
· Subject Access Request
· Right to be informed
· Right to restrict processing
· Right to data portability
· Right to object
14. Registering a complaint
If at any point you feel we are being unfair or dismissing your rights as an individual you can make a complaint to a supervisory authority in this case being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/
15. Contact Us?
If you have any queries regarding how your date is held, processed or shared including activating your right to erasure please contact Graham Moir Associates Limited, The Hive Business Centre, 6 Beaufighter Road, Weston-super-Mare, BS24 8EE or telephone (01934 644418) or email at firstname.lastname@example.org or email@example.com
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